A Service Advisor acts as a bridge between customers and the service team, ensuring efficient communication regarding vehicle repairs, maintenance, or product servicing. The role involves assisting customers, diagnosing issues, scheduling services, and ensuring high customer satisfaction. Service Advisors commonly work in automobile dealerships, repair workshops, and service centers.
Job Requirement
✔ Education:
Diploma / Bachelor’s degree in Automobile Engineering, Business Administration, or a related field.
✔ Experience:
1-5 years of experience in customer service, automotive service, or technical support.
Freshers with a strong customer-focused attitude can also apply.
✔ Technical Skills:
Basic knowledge of vehicle systems, repair processes, and service requirements.
Familiarity with CRM software, service tracking tools, and invoicing systems.
✔ Soft Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and customer handling.
Ability to multitask and manage service schedules efficiently.